Draft — not yet independently legally reviewed. This document is a working draft. It has not been approved by a solicitor and does not claim legal compliance. It describes the current review reporting and spam protection features; paid-service terms still need to be completed before launch.
Content and Takedown Policy
Last updated: 11 November 2026
What is not allowed
- Names or descriptions that identify individual people.
- House or flat numbers, or details identifying a specific home.
- False or defamatory statements, harassment, hate or threats.
- Spam, advertising or repeated duplicate posts.
How to report a review
Use the "Report" button on the review and pick a reason. Each visitor can report a given review once. A review is hidden for checking once several different visitors report it. Unusual bursts of reports are flagged for manual review rather than hiding the review automatically, so that coordinated reporting cannot easily remove legitimate opinions.
Formal complaints, including defamation
Email Andreijurge@yahoo.com. Include the postcode, the review text, why you believe it is unlawful or breaks this policy, and how to contact you. We aim to follow a notice-and-takedown process consistent with section 5 of the Defamation Act 2013 and the related regulations, and may contact the poster where possible. This process is subject to legal review.
Outcomes
After review, content may be restored, kept hidden or permanently removed. Reviews are never deleted automatically.